Terms of Service

1. Acceptance and Scope

These Terms of Service ("Terms") are an agreement between you and RoofLeakRepairPortsmouthVA.com ("the site," "we," "us," or "our"). They apply to roofleakrepairportsmouthva.com, its referral phone line for roof leak repair in Portsmouth, Virginia, and related communications (collectively, the "Services").

By using the Website or calling its number, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old and legally able to enter a binding agreement. If you call for a landlord, property manager, homeowners association, business, or other organization, you represent that you have authority to act for it.

2. Roofing Information and Referral Calls

The Website provides general information about roof leaks and a phone number that connects callers with an independent local roofing contractor serving Portsmouth, Virginia. Calling the number does not create a service contract, reserve an appointment, set a price, confirm availability, or promise that a particular leak can be found or repaired.

Availability, scope, scheduling, property access, pricing, warranties, permits, payment terms, and any other obligations are agreed directly between you and the contractor, through its estimate, written contract, or other communication. Contractors are independent businesses, not employees or agents of this site. This site makes no promise about any work a contractor performs, and you are responsible for confirming that the contractor holds the license and insurance the work requires.

You agree to give accurate contact, property, and leak details when you call and to update them if they change. You are responsible for getting permission from an owner, tenant, manager, association, or other person where permission is needed to arrange roof work or share their information.

3. Safety and Emergency Limitations

The Website is not an emergency dispatch service and should not be relied on for real-time safety instructions. If water is reaching outlets or light fixtures, a ceiling is sagging, or there is fire, a downed power line, structural danger, or another immediate hazard, leave the area when appropriate and contact 911, the fire department, the utility provider, building management, or another qualified emergency authority.

General information on the Website is not a substitute for an on-site inspection by a qualified roofer. Do not climb onto a wet, steep, or damaged roof, walk on soft decking, pierce a sagging ceiling, handle wet electrical fixtures, or take any action beyond your training based only on Website content.

4. Privacy and Electronic Communications

Our Privacy Policy explains how information is collected, used, disclosed, retained, and protected. Calls to this site's number pass through a call-tracking service and may be recorded, and your number and ZIP area go to the contractor who takes the call so it can reach you. Calling is not consent to unrelated marketing.

You are responsible for carrier, internet, and device charges. Electronic communications may be delayed, filtered, intercepted, or misdirected, so do not send highly sensitive information by ordinary email.

5. Acceptable Use

You may use the Services only for lawful purposes. You must not:

• Send false, fraudulent, harassing, defamatory, infringing, or unlawful content or impersonate another person.
• Place spam or automated calls, send malicious code, or flood the Services.
• Probe, scan, defeat, disable, or circumvent security, access controls, or rate limits.
• Access data or systems without authorization or interfere with the Services, networks, users, or third parties.
• Scrape, copy, frame, reproduce, or commercially exploit the Services except as permitted by law or written authorization.
• Use the Services to create safety risks, violate privacy or intellectual-property rights, or facilitate illegal conduct.

6. Website Content, Intellectual Property, and Your Messages

The Services, branding, design, text, graphics, photographs, code, and other materials are owned by us or our licensors and are protected by applicable intellectual-property laws. You may view and use Website content for personal, property, or business purposes related to understanding roof leaks or finding a roofing contractor. All rights not expressly granted are reserved.

You retain ownership of information you send us. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, transmit, and use that information only as reasonably necessary to operate the Services, connect or answer your call or email, maintain records, protect the Services, and comply with law. You represent that you have the rights and authority needed to share it.

If you send suggestions or feedback without a separate confidentiality agreement, we may use them without restriction or compensation, but we will handle associated personal information under the Privacy Policy.

7. Third-Party Services and Links

The Services use or link to hosting, call-tracking, mapping, font, and other technical providers, and connect callers with independent roofing contractors. We do not control their availability, content, security, terms, privacy practices, work, or decisions. A link or call connection does not mean endorsement.

Your use of a third-party service, and any contractor's work, is governed by its own terms. We are not responsible for a third party's acts, omissions, estimates, workmanship, products, representations, or data practices to the maximum extent permitted by law.

8. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted availability, error-free operation, compatibility, and security. We do not warrant that Website information is complete or current or that a call will be answered or connected within a particular time.

Roof conditions differ by property. Images, descriptions, maintenance guidance, and examples are illustrative and do not constitute a diagnosis, estimate, code determination, warranty, or representation about a specific roof.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the fullest extent allowed.

9. Limitation of Liability and Indemnification

To the maximum extent permitted by law, RoofLeakRepairPortsmouthVA.com and its owners, affiliates, personnel, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost data, business interruption, property damage, or personal injury arising from or related to use of or inability to use the Website, reliance on general Website content, work by an independent contractor, a third-party technical service, or unauthorized access, even if advised that such harm was possible.

To the maximum extent permitted by law, our aggregate liability for claims arising solely from use of the Website is limited to the lowest amount the law allows. This limitation does not alter liability that cannot lawfully be limited or anything agreed between you and a roofing contractor.

You agree to defend, indemnify, and hold the protected parties harmless from third-party claims and reasonable costs arising from your unlawful use, violation of these Terms, infringement of another person's rights, or sharing of information without required authority. This obligation does not apply to the extent a claim results from our own unlawful conduct.

10. Suspension, Termination, and Discontinuation

We may suspend or terminate access to the Services when reasonably necessary to address a violation, security risk, legal requirement, abuse, or operational issue. You may stop using the Website at any time. Provisions that by their nature should survive termination, including ownership, disclaimers, liability limits, indemnification, and dispute terms, will survive.

We may modify or discontinue all or part of the Website or the referral line.

11. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules, except where federal law or mandatory consumer law applies. Before filing a claim, you agree to contact us and make a good-faith effort to resolve the dispute informally for at least 30 days.

Unless applicable law requires otherwise, claims relating to these Terms or the Services must be brought in the state or federal courts serving the City of Portsmouth, Virginia, and each party consents to personal jurisdiction there. Nothing in these Terms prevents either party from seeking emergency injunctive relief or using a qualifying small-claims process.

12. General Terms

Changes

These Terms are effective November 2, 2026; we may revise them. Revised versions take effect when posted unless a later date is stated. Continued use afterward means you accept the revised Terms.

Severability and waiver

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver.

Assignment and entire agreement

You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, merger, sale, or transfer of the Services. These Terms and the Privacy Policy are the entire agreement regarding the Website, but do not replace any separate agreement between you and a roofing contractor.

Interpretation

Headings are for convenience. "Including" means "including without limitation." Electronic acceptance and records have the same effect as paper records to the extent permitted by law.

13. Contact Us

Questions about these Terms may be directed to RoofLeakRepairPortsmouthVA.com:

• Phone: +1 757-260-7439
• Email: Hello@roofleakrepairportsmouthva.com
• Contact page: How to call or email
• Location: Portsmouth, Virginia, United States (no mailing address; please call or email)